FREQUENTLY ASKED QUESTIONS
How will I know that you have received my order?
You will also receive a confirmation via e-mail that we have received your order.
(Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you).
Where do you deliver to?
Delivery via courier is made to your property for Residential Areas Only (not PO Box #’s).
South Island Residential includes most urban areas as deemed by the couriers.
For Towns and cities not mentioned above, and rural areas, delivery is made to our carriers nearest Depot.
This means you will possibly need to collect your goods from our courier’s depot.
How long will delivery take?
Goods Delivery and claims.
All deliveries require a person present to unpack and inspect delivery and sign for goods received in good condition and free from breakages/damage.
It is advisable that all, packages are immediately opened and inspected for signs of damage or defect.
Signing for goods unchecked or asking for goods to be delivered, without a person present may result in:
- a waiver of your rights to claim for transport damage; or
- a reduction of your rights to claim for faults/damage in manufacturing etc.
Do not sign “undamaged” unless you are completely satisfied with the condition of the contents in terms of breakages and damage or defect.
Our deliveries exclude special delivery services – e.g. quick, after hours, unpacking & assembly, box / pallet removal, installation, placement within home, and time greater than 10 minutes on site.
If I want to, where can I collect product from?
Our service is warehouse Distribution only, so it is not possible to collect your order from us.
We are physically located in East Tamaki, Auckland, with all parts being held in stock unless otherwise advised on the website.
Goods are dispatched within 48 hours or order receipt and payment.
How can I pay?
Our preferred website method of payment is by Master Card or Visa credit cards, however, we also welcome payment by
Direct Debit, Please click contact us to arrange.
Where is your product made?
Our product range is manufactured in China, to our exact technical specifications.
We have designed them to be robust and fit for the Kiwi lifestyle.
Everything is constructed and finished with rugged and hard-wearing materials, so you can have confidence in the quality of our parts.
I've changed my mind. What is your return and refund policy?
Return freight is at your cost. Refunds will only be given once we have received and inspected the product, and agreed in writing to refund your purchase price.
A handling fee of 20% of the sale value of the product is deducted.
Freight costs are not refundable.
Refunds will be made to a nominated New Zealand bank account and only after your original funds have been cleared and received.
I've changed my mind. Do you offers exchanges?
If I change my mind, how long do I have to cancel my order after it's been placed?
Please refer to our returns and refunds policy.